E-Commerce ERP That Keeps Every Channel Telling the Same Story
One system for inventory, orders, finance, and customers across your website, marketplaces, and stores, whether commerce lives inside the ERP or connects to the storefront you already run. We map how your channels flow first, then build around it.
Where multi-channel sellers lose margin, hours and customers every week
Inventory that lies to your customers
Your site shows 12. A marketplace shows 8. Warehouse has 3. Reconcile too late and you've oversold where the penalty hurts most.
Orders scattered across tabs
Website in one dashboard, marketplaces in another, wholesale in a spreadsheet, POS in the till. Your team copies orders instead of shipping.
Marketplace fees no one can explain
Marketplace payouts land as one net figure. Finance spends weeks unpicking fees, refunds and foreign exchange.
Customers you can't see whole
The same buyer sits as three records across channels. Support can't see history. Marketing can't segment.
How we help you run every channel from one connected system
Multi-channel order management
Every channel lands in one pipeline. Status and exceptions in one place.
Real-time inventory sync across channels
Stock moves once, updates everywhere. Allocation rules stop marketplace oversells before penalties hit.
Product information and catalogue sync
One master SKU record. Push to every channel. Update once, publish everywhere.
Pricing, promotions and customer-specific rules
Tiered, B2B contract and promotional pricing for AU and NZ, governed from one place.
Marketplace fee reconciliation and finance
Payouts break into gross, fees, refunds and foreign exchange. Real margin per channel.
Fulfilment, 3PL and carrier integration
Connect local carriers and 3PLs. Labels, tracking and customer emails run automatically.
Customer data, loyalty and CRM
One buyer record across online, in-store and marketplaces. Full history for support and marketing.
Reporting and analytics across channels
Live dashboards for revenue, margin, sell-through and inventory turn. No exports.
Choose native, integrated, or a shape of your own
Native commerce inside the ERP
One database, no middleware, no sync delay- Complex B2B pricing and stock rules run natively
- Fewer tools to maintain, one team can own the stack
Integrated with your existing systems
- Your storefront, marketplaces, POS and payment tools stay, ERP sits behind them
- Inventory, orders, finance and customers unify in the ERP
- Marketing keeps the platform and apps they already use
Which e-commerce ERP fits how you sell
Odoo - Unify every channel on one modular commerce stack you can grow into
Odoo's native website, POS, inventory and accounting run on one database, so your storefront and back office are literally the same system. Add marketplace connectors, a B2B portal or your existing storefront as you grow.
As an Official Odoo Partner in Australia, we assess whether Odoo fits your channel mix, design the workflows around how orders actually flow, build the integrations you need, and stay with you at every upgrade.
Microsoft Dynamics 365 – Governed commerce ERP for multi-brand, multi-entity sellers
Dynamics 365 brings Commerce, Sales, Finance and Supply Chain onto Microsoft's governed platform, with Power BI, Teams and Copilot already in your team's day. It is strongest where multiple brands, entities or currencies consolidate into one commerce operation.
As a Microsoft Partner in Australia, we assess fit against your channel and finance model, architect the commerce and reporting design, build the integrations you need, and stay with the business after go-live.
AI-powered automation, running on the same data as your orders
The ERP handles the routine, so your team stays on decisions. Here are use cases already saving time for e-commerce sellers.
AI OCR: Supplier invoices, POs and returns paperwork read and posted.- Demand forecasting & reorder alerts: Seasonal spikes and slow movers flagged before stockouts.
- Product content assistants: Descriptions, variants and SEO drafted from your catalogue.
- Generative AI assistants: Ask a question, get an answer from live data.
E-commerce ERP localised for AU, NZ and APAC sellers
Ready to run tax, payments, currency and freight from one system?
Map your setupE-commerce ERP tailored to your industry
Fashion and Apparel
Variants, seasonal drops, and returns configured in one catalogue. Automated return tracking helps you buy using real data.
Explore fashion ERP
Health, Beauty and Wellness
Batch, expiry and compliance records inside production and sales, with subscriptions and bundle SKUs.
See beauty setup
Jewellery and Accessories
Serialised inventory, made-to-order pieces and gift workflows, every item traceable from supplier to customer.
View jewellery fit
Homewares and Furniture
Bulky freight, made-to-order lead times, showroom plus online inventory, dispatch and returns in one system.
Discover homewares ERP
Sporting Goods and Outdoor
Seasonal peaks, high SKU counts, marketplace-heavy demand, multi-warehouse forecasting and fulfilment on one view.
Check sporting fit
Toys, Hobbies and Games
Bundle SKUs, seasonal spikes, complex kits and marketplace-first sales, managed as one live catalogue.
Review toys ERP
Food, Beverage and Grocery
Batch, expiry, cold-chain and shelf-life inside production and fulfilment, subscription and marketplace orders on one stock file.
Try F&B setup
Electronics and Appliances
Serial numbers, warranty tracking, high AOV and marketplace-heavy sales, returns and claims tied to the original order.
Assess electronics ERP
Pet Supplies and Accessories
Subscription repeat orders, bulky freight, high SKU counts across food and gear, auto-replenishment and 3PL fulfilment.
Explore pet ERP
Auto Parts and Accessories
Complex product data, B2B and DTC pricing rules, multi-warehouse dispatch, catalogue and stock on one platform.
View auto setupFrom your first channel audit to a system that keeps improving
Consult
Before anyone mentions software, we walk your channels to see how orders are captured, fulfilled and reconciled.
Assess platform fit
We test your channel mix against Odoo and Dynamics 365, and tell you which fits and where each stops.
Architect
We design how operations should run: workflows, marketplace flows, reporting and automation. Configuration follows the design.
Implement
We build around your real processes, train leads in each function, and stand with you through go-live including the first marketplace payout.
Support and optimise
Your business keeps changing. We stay involved to improve workflows, add automation and plan upgrades with you.
Ready to see what the right ERP looks like for your operation?
Start the conversation
Frequently asked questions about e-commerce ERP in Australia
1. Does every multi-channel seller in Australia need a full e-commerce ERP?
No. Low-volume single-channel sellers can succeed with lighter inventory or e-commerce tools alone. A full ERP becomes necessary when you sell across two or more channels, when inventory accuracy or marketplace reconciliation limits growth, or when finance spends days each month unpicking payouts.
2. What does real-time inventory sync actually mean day to day?
Any stock movement, whether a Shopify sale, an Amazon order, a warehouse receipt, a transfer or a return, reflects across every channel and location within seconds. Customers see the true available-to-sell figure, so overselling and marketplace penalties are prevented before they happen.
3. Is native commerce inside the ERP or a separate storefront the safer long-term choice?
Neither is safer in general; the right architecture follows your channel mix. Native suits sellers who want one system for both storefront and back office. Integrated suits sellers whose storefront is already a strong asset. Most scaling AU and NZ sellers land on a hybrid that leans one way.
4. Can an e-commerce ERP handle Australian GST, BAS and marketplace tax collection?
Yes, with the right configuration. BAS, GST on imports and Australian tax rules are supported in both Odoo and Dynamics 365. Local payment methods integrate through built-in modules or partner apps. Havi helps set it up for your specific tax codes and payment flows, talk to our team to check your setup.
5. Can an e-commerce ERP replace a separate WMS or 3PL system?
For small to mid-sized sellers with straightforward warehousing, yes. Modern e-commerce ERPs include enough WMS functionality for picking, packing and dispatch. High-volume or highly automated warehouses, and specialised 3PL relationships, still benefit from a dedicated WMS or deep 3PL integration.
6. How much does an e-commerce ERP cost in Australia?
Cost depends on how many people use it, which modules you turn on, how many channels and integrations you need, and whether you phase the rollout. We map what you already spend on overlapping tools and manual handling first, so you compare total running cost, not licence price alone. Consult our team for a range that fits your operation.
NEXT STEPS
Show us where your channels stop talking to each other
We will map it with you and show you what the right system would look like for your commerce operation, before anyone talks about licences.
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Free initial consultation — no commitment.
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We learn your operations before recommending anything.
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No lock-in contracts.
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We'll respond within 24 hours on business days (AEST).
OR REACH US DIRECTLY
info@havi.com.au
1300 696 366 (within Australia)
+61 2 8379 1239 (outside Australia)
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