Commitment To ERP Service Quality: Havi Technology Is Certified To ISO 9001:2015 Quality Management System

On May 16th 2024, Havi Technology, specialising in digital transformation and ERP solutions for businesses, is incredibly proud to hold JASANZ accredited certification for the internationally recognised ISO 9001:2015 Quality Management System Standard.

This recognition affirms Havi's unwavering commitment to quality in the design, development, implementation, and support of ERP solutions.

Our Motivation To Achieving The ISO 9001:2015 Certification

We spoke with Ryan, our Technical Director, to reveal the behind-the-scenes motivations for this recent ISO 9001:2015 Certification completion.

1. Can you tell us Havi Technology’s motivations for pursuing ISO 9001:2015 Certification?

"Stepping up the game with the ISO 9001:2015 Certification was our strategic movement in organisational enhancement and reinforcing our record of excellent service in the competitive ERP sector. We aimed to improve internal processes, enhance customer satisfaction, reinforce Havi's position as a leader in the ERP service industry in Australia and Southeast Asia, and stay ahead in providing cutting-edge ERP solutions. The achievement is proof of our excellent performance in delivering high-quality services to our current and future clients”, stated Ryan.

2. From your perspective, what key success factors contributed to Havi Technology's recent achievement?

“This achievement, in a nutshell, is the evidence that shows the entire team’s commitment, dedication, and incredibly hard work,” - Ryan, Technical Director of Havi Technology.

“We implemented ISO 9001:2015 standards into our daily operations and ensured that everyone in the team confidently understood the specific requirements of the ISO 9001:2015 criteria. We also had several internal audits to identify areas for improvement. Our focus is always continuously improving the services, so it wasn’t difficult for the whole team to put the standards into our everyday operations.”, said Ryan.

ISO 9001:2015 Certification In Improving Our Client's Experience

1. Can you explain how achieving the ISO 9001:2015 Certification brings value to Havi's clients?

“For our business, this achievement is more than just a milestone. It is a tangible advantage for our clients. Achieving the certification allows us to comply with the high standards of the ISO 9001:2015 framework and guarantee consistency in service delivery. This means that our clients can always receive the exceptional quality expected from Havi Technology. When you choose to work with Havi, you can rest assured that our service deliveries will meet stringent international standards for quality management.

We will continue to refine our procedures and proactively mitigate potential risks. As a result, our clients will not only receive high-quality but also better service performance and security.” said Ryan.

2. Please share how Havi Technology will prepare for quality management and continuous improvement in the future.

“This is not the end of our transformation journey, but an enhancement in our credibility for quality management and continuous improvement. Havi’s focus now shifts to managing and maintaining the quality management system to align our procedures with industry best practices. All team members are encouraged to have access to the latest information and resources to develop and provide robust ERP solutions. To make sure, we recognise the importance of everyone’s commitment to every training session.” - said Ryan.

“Our key priority is investing in boosting people’s strengths and resolving their weaknesses. They are the key force behind our success, so we remain firmly committed to ongoing training for the workforce” - Ryan, Technical Director of Havi Technology.

About Havi Technology

Havi Technology is trusted by a broad range of local and global clients to design solutions that address the specific needs and goals of individual businesses. Our commitment to this accomplishment primarily stems from our thorough understanding of diverse markets and our desire to utilise the ERP system's potential.

We provide an extensive suite of services to enhance and optimise your business processes. This includes business process consultation, bespoke ERP system design and implementation, custom integration, training and ongoing support. Explore our services at: https://havi.com.au/erp-services