TABLE OF CONTENTS
- 1. Website and Customer Experience
- 1.1. Website & eCommerce: Guided Onboarding, New Templates, Google Merchant Sync
- 1.2 Live Chat and Discuss: Expertise Routing, Chat Insights, Status Controls
- 2. Sales, CRM and Subscriptions
- 2.1 Sales: Editable Optional Products, Catalogue Sections, Portal Top-Up
- 2.2. CRM and Marketing: AI Probability, Lead Sources, Kanban Linking
- 2.3. Subscriptions: Prorated Billing, One-Time Sales, Portal Edits
- 3. Inventory, Purchase and Barcode
- 3.1. Inventory and Purchase: Packages within Packages, Forecasted Reports, Suggested Quantity to Replenish
- 3.2. Barcode: Operation Descriptions, Product Source Location, Lot and Serial Number Properties
- 4. Manufacturing, Shop Floor & Planning
- 4.1. MRP: Gantt View, Editable Deadlines, Labour-Based Valuation
- 4.2. Shop Floor & Planning: Barcode Workflows, Shift Scheduling, Routing Edits
- 5. Project, Timesheets and Services
- 5.1. Project and Timesheet: Smart Assign, Mobile Grid View, Priority Alerts
- 5.2. Field Service and Appointments: Calendar View, Technician Tracking, Mass Planning
- 6. HR, Payroll and Expenses
- 6.1. Payroll: Redesigned Engine, Payslip Correction, Unified Master Report
- 6.2. Time Off and Expenses: Odoo Master Cards, Multi-Expense Submission, Complex Duration
- 7. Accounting, Compliance and ESG
- 7.1. Accounting: Peppol Invoicing, Bank Sync, BAS Reports
- 7.2. ESG App: Scope 1–3 Emissions, CSRD Reporting, Auto Category Mapping
- 8. AI, Documents and Sign
- 8.1. AI App: Prompt Commands, Auto Field Completion, Voice and Web Search
- 8.2. Sign and Documents: Bulk Signing, Chatter Integration, Access Controls
- Odoo 19: What’s Coming For Australia?
- 1. Fully compliant Payroll AU with STP Phase 2 and SuperStream
- 2. ABA file payments, Direct Debit for wages/super
- 3. Multi-stream YTD import, backpay, and validations
- 4. 2025–26 tax rules, STSL changes, ATO security
- 5. Peppol invoicing, GST toggle, fringe benefits, BAS automation
- 6. Tyro integration
- 7. Roadmap: SBR BAS lodging, Open Banking, PEL Access, Fiduciary Program
- Odoo 19’s FAQs For Australian Teams
- 1. How should Australian businesses prepare?
- 2. How is Odoo 19 different from Odoo 18 in Australia?
- 3. How can AI in Odoo 19 be tailored for real business outcomes?
- 4. How can I try Odoo 19 or upgrade from my current version?
ERP rethink helps wholesaler/retailer taste success
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TABLE OF CONTENTS
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Justin Le from Melbourne’s Fresh Produce Purveyor was struggling to get value out of his ERP system until he called Havi Technology. Since then, his business has been transformed – saving time and money while improving customer experience.
Having an ERP system without the knowledge to use it is like trying to peel a carrot with a spoon. Just ask Justin Le.
As the owner of Fresh Produce Purveyor, Le and his colleagues supply fine fruit and vegetables to homes, workplaces and hospitality businesses in Melbourne, Australia. As self-confessed “foodies”, they love their work and don’t mind working in the small hours while rest of the city sleeps. But running a fast-growing business can be complex and time consuming.
“Before we introduced an ERP system, we were working with several separate apps to manage the business,” says Le. “Everything was not synchronised so that created extra manual work, double checking and duplication of effort. I run four businesses and don’t have time for all that.”
Initially, Le commissioned an overseas Odoo partner to set up his ERP. “Unfortunately, progress was slow. Our partner was based in a different time zone, which held things up. And they assumed we were all fluent in working with ERP systems, which we weren’t. So we had to invest a lot of time figuring out things for ourselves.”
The skills to maximise ERP value
After two years, the ERP system was still only delivering about 50% of its potential benefit to Fresh Produce Purveyor, so Le contacted Havi Technology.
“The difference was remarkable,” says Le. “First the Havi team took care to understand my business, my priorities, my paint points and requirements. Then they worked alongside me to design a complete Odoo ERP system that combined standard features with some customisation. I was kept up to date on the project status and consulted on new developments.”
Havi Technology joined the dots across the Fresh Produce Purveyor business from eCommerce to procurement, and from cost and inventory control to pricing management. “Once we were up and running, I noticed the difference straight away,” says Le.
“The customer experience on our eCommerce website was dramatically improved – making us easier to find and easier to transact with. And internally, our workloads reduced about 30%. I was able to minimise staff costs and reduce the burden of finance and admin.”
Le adds that Havi Technology also helped him learn the ropes, so that he could work quickly and efficiently with his ERP. “If I have any questions then Havi is always available to answer them and provide additional resources to guide me. And Havi has even been flexible with payment terms, which is ideal for my business.”
A fruitful future
As for the future, Le not only intends to keep working with Havi on Fresh Produce Purveyors, he’s also planning to seek Havi’s ERP expertise for his other three businesses too. “Havi is flexible and easy to work with. They usually respond to my requests within a couple of hours"
Le says his ERP system is futureproofed, setting his business up to navigate through and out the other side of the pandemic. “Thanks to Havi Technology, we now have a good base from which to develop and grow the business,” he says. “I’m optimistic about the next chapter for Fresh Produce Purveyor.”