Top 5 Microsoft Dynamics 365 Partners in Australia and How to Select One

Collaborating with the right Microsoft Dynamics 365 partner is critical for ensuring your CRM investment delivers real business value. From smooth implementation to tailored solutions, the partner not only optimises your CRM workflows but also provides ongoing support to help you scale.

In this post, we’ll explore the top benefits of working with a CRM partner, introduce the leading partners, and share practical advice on selecting the perfect one to drive your business forward.

What are Microsoft Dynamics 365 Partners?

Microsoft Dynamics CRM partners are certified organisations or service providers who deeply understand the product and have industry-specific experience. They collaborate closely with you to ensure the CRM system is tailored to your needs and provide proper training, so you can effectively use it in your day-to-day operations.

These qualified Microsoft partners often offer a range of services, such as:

• CRM implementation: Starting by understanding your business needs, conducting process mapping & CRM gap analysis, and ensuring the successful setup and deployment.
• Customisation: Tailoring the CRM to suit specific business processes, workflows, and objectives.
• Integration: Connecting Microsoft Dynamics CRM with other business systems, such as ERP, marketing automation, or third-party tools.
• Training and support: Providing ongoing assistance, troubleshooting, and training to help businesses maximise the value of the CRM.

How Microsoft Dynamics 365 Partners Elevate Your Business

Unlocking the full potential of Microsoft Dynamics CRM requires more than just installing the software - it requires a partner who can steer your business through every stage of your CRM journey. Partnering with a certified Microsoft Dynamics CRM partner, you'll gain a range of valuable benefits:

Expertise in implementation and customisation

These experts understand the complexities of the CRM system and can tailor it to meet your specific business needs. Their experience helps to avoid common pitfalls during the implementation process, ensuring a smoother transition and better alignment with your operational workflows.

Ongoing support and training

Local partners can provide timely assistance when issues arise, minimising downtime and enhancing user experience. They also offer training sessions to ensure your team is fully equipped to utilise the CRM’s features. That leads to improved productivity and user adoption.

Access to additional resources and tools

These resources can include analytics tools, automation features, and industry-specific modules. They allow your business to leverage the full potential of the CRM and streamline processes.

Improved ROI

By collaborating with a partner, you can achieve a more customised CRM solution that drives better results. Tailored implementations lead to higher efficiency, greater user satisfaction, and increased return on investment (ROI).

Top 5 Microsoft Dynamics 365 Partners in Australia

47% of users said that their CRM had a significant impact on customer retention and strengthened customer relationships by 74%. To help your business achieve similar success, here are five top Microsoft Dynamics CRM partners in Australia, known for their expertise and reliable services.

1. Havi Technology

Havi Technology specialises in implementing and deploying CRM & ERP solutions for businesses of all sizes in Australia, New Zealand, and Southeast Asia.

What sets Havi Technology apart is its commitment to being more than a vendor - your trusted technology partner for lasting success.

Many companies opt to build custom software solutions tailored to their unique needs. However, a common challenge arises over time: the original developer who created the system may no longer be available, making it difficult to find a suitable replacement. This can lead to outdated systems, technical debt, and a gradual loss of competitive advantage.

Havi Technology believes in a different approach. They are not just vendors who deliver a product and walk away. They are your dedicated technology partner, committed to your long-term success. Here’s how Havi can help you navigate the complexities of maintaining and evolving your technology:

• Process mapping & CRM gap analysis: Havi offers expert consultation to analyse your current business processes, identify gaps in your CRM system, and recommend the best solutions. They provide a clear roadmap that aligns with your goals, timeline, and budget.
• Custom CRM solutions: Havi creates customised solutions designed to fit your unique workflows. This includes adapting features and workflows based on your unique requirements.
• Seamless CRM deployment or migration: Ensures a smooth deployment or migration process whether you’re setting up Microsoft Dynamics CRM for the first time or migrating from an old platform.
• End-to-end system integration: Integrates Microsoft Dynamics CRM with your existing systems, ensuring seamless operations, and real-time data flow.

With a reputation for being intelligent, trustworthy, and highly motivated, Havi Technology is a reliable partner for businesses looking to implement Microsoft Dynamics CRM and ensure long-term success. Their ongoing support and professional guidance make them a go-to source for businesses seeking secure and successful CRM implementations.

• HQ: Sydney, Australia
• Tel: 1300 696 366 (within Australia) | +61 2 8379 1239 (outside Australia)

2. iCatalyst

iCatalyst is renowned for its expertise in delivering business transformation through Microsoft Business Applications. Their approach centres on providing comprehensive solutions, including Microsoft Dynamics 365 ERP, CRM, and Power Platform, ensuring businesses can optimise their operations and enhance customer relationships.

The services offered by iCatalyst include:

• Consulting
• Deployment or Migration
• Licensing
• Managed Services (MSP)
• Project Management
• System Integration

3. Wild Tech

This partner specialises in rapid implementations of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM (Sales, Customer Service, and Marketing) for small and medium-sized businesses (5-500 users).

Their unique approach involves using “ready-to-go” templates tailored to industries like manufacturing, supply chain, and FMCG. Wild Tech ensures that companies in these sectors can achieve fast, seamless CRM integration with minimal downtime.

4. Experience Digital Pty Ltd

Experience Digital's expertise in Dynamics 365 includes services across Customer Service, Field Service, Finance, Retail, Sales, and Talent. Their hands-on approach helps companies leverage technology for growth, offering everything from basic support to comprehensive business intelligence solutions.

You can find these services in Experience Digital:

• Customer engagement and digital transformation
• Business Consulting
• Project Management
• Expansion & acquisition support
• Business growth and scaling

5. Austral Dynamics Pty Ltd

Austral Dynamics serves many customers utilising Dynamics 365, including organisations in wholesale, distribution, manufacturing, infrastructure, and service industries. Many of their clients engage them for ongoing support and extensive project implementations, demonstrating the trust and reliability they have built over the years.

Austral Dynamics offers the following services:

• Consulting, deployment, and support for Dynamics 365 applications (Business Applications)
• Cloud solutions using Microsoft Azure, including application integration and data analytics (Digital & App Innovation)

6 Critical Factors to Choose the Right Microsoft Dynamics 365 Partner

Working with an unsuitable Microsoft Dynamics CRM partner can lead to several issues. You might end up with a system that doesn’t work well for your business, leading to frustration for your team and extra costs to fix mistakes.

Here are some factors & questions to ask when you assess a Microsoft Dynamics CRM partner:

Work with a Microsoft Dynamics 365 Partner in Australia

Collaborating with a Microsoft Dynamics CRM partner in Australia can give your business a significant competitive edge by leveraging localised knowledge and expertise. They understand the unique challenges and regulations of the Australian market, allowing them to tailor your CRM system specifically to your industry needs.

Moreover, local partners offer ongoing support and training, helping your team maximise the CRM's potential. This partnership fosters better communication and collaboration, leading to faster issue resolution and a smoother implementation process that drives long-term success.

Ready to elevate your CRM strategy? Contact experts today to connect with a trusted Microsoft Dynamics CRM partner in Australia!

Reference:

• Gitnux Report 2024. Statistics Confirm: CRM Boosts Sales, Productivity, Customer Retention Dramatically