Odoo Success Pack: What’s Inside, Who It Suits and Alternatives for Australia

The Odoo Success Pack is a pre-defined package of service hours offered directly by Odoo S.A. to help businesses implement their Odoo system with guided onboarding, configuration, and training. Packs are sold in set hours (4 to 200 hours) and are typically suited for smaller companies with straightforward workflows.

For Australian SMEs, the value of a Success Pack depends on your needs. If your business follows standard processes — such as sales, invoicing, and inventory —  a Success Pack provides an affordable entry point. However, if your needs include compliance with BAS, Single Touch Payroll (STP), or multiple integrations, a certified Australian Odoo partner often delivers greater long-term value.

In this article, you will learn:

• What the Odoo Success Pack includes and what it does not
• Which types of Australian businesses are the best fit for it
• When a local Odoo partner is a better option than the Odoo Success Pack.

What Is an Odoo Success Pack and Why Does It Exist?

An Odoo Success Pack is a prepaid Odoo implementation package that includes module configuration, light customisation, and training directly from Odoo’s consultants. Odoo provides Success Packs to lower Odoo adoption barriers for businesses. The goal is to help businesses go live quickly, following Odoo’s best-practice workflows, without committing to a full custom project upfront.

Key benefits of Odoo Success Pack include:

• Guided onboarding with remote assistance from Odoo consultants
• Faster time-to-value through structured setup and training
• Standardised workflows that follow Odoo’s best practices
• Affordable entry point for businesses with limited IT resources.

Odoo Success Pack Pricing Tiers for Australian Businesses

Odoo Success Packs are divided into multiple tiers — Starter, Basic, Standard, Pro, and Custom — with hours ranging from 4 to 200. Each tier maps to different levels of business complexity, from simple setups to multi-module configurations.

• Starter: Entry-level, designed for very small teams or simple module use, typically 4 hours at around AUD 700–900.
• Basic: Suitable for SMEs with two or three core modules, usually 25 hours at AUD around 4,500-5,500.
• Standard: Most popular; giving room for multiple modules setup such as sales, inventory, and finance, generally 50 hours at around AUD 8,500–10,000. 
• Pro: For more extensive requirements, targeting businesses needing to tailor workflows, approximately 100 hours at around AUD 15,000–19,000.
• Custom: For more complex operations, often data import, customisation, or performance issues, with 200 hours at approximately AUD 31,000–37,000.

With a clear view of how the pricing tiers are structured, the next section will help you understand what’s actually included and what’s not in an Odoo Success Pack.

What’s Included (and Not Included) in Odoo Success Pack

An Odoo Success Pack gives you structured consulting hours that cover requirement analysis, system configuration, data import support, user training, and light customisation. What it does not provide are complex developments, multi-system integrations, or advanced compliance requirements. The inclusions are standardised, with the actual scope depending on the tier you choose. The illustration below demonstrates the key inclusions and limits of an Odoo Success Pack.

Requirement analysis and configuration

Every Success Pack provides system configuration support so Odoo apps can be aligned with your core workflows. Starter and Basic tiers offer configuration for simple apps, while higher packs (Standard, Custom, Pro) expand into more advanced app setups. This ensures your business processes are activated quickly, but the analysis is limited to high-level adjustments rather than in-depth re-engineering.

Data import support

Data import is only supported from the Standard tier onwards. Odoo consultants help upload customer and product data, along with basic balances, into Odoo, ensuring the new system starts with accurate information. However, support is restricted to structured and relatively clean datasets; handling legacy data, large-scale migrations, or complex mapping between old and new systems typically requires external expertise.

Training and coaching

Training and coaching are standard inclusions across all packs, from Starter through Pro. Odoo consultants provide remote sessions covering system navigation and daily workflows, and key use cases to help teams adopt the system faster. On-site consulting is only available from the Standard pack upwards, with travel time billed and travel expenses charged separately. The training remains broad and product-focused, without custom workshops or industry-specific programs.

Simple customisation and reporting

Business users can expect form tweaks, basic workflow adjustments, and report formatting from the Basic pack upwards. These adjustments help businesses tailor outputs to their needs without requiring heavy development. However, more complex customisation, such as bespoke modules or advanced automation, remains outside the pack’s scope.

Excluded complex requirements

The Success Pack does not cover custom development, integration with external systems - such as Xero, Shopify, or payroll providers, or handling complex performance issues. These exclusions apply even at the highest tiers. Advanced compliance requirements — such as Australian BAS lodgement, STP payroll, or sector-specific standards — also fall outside the scope. For these cases, businesses are advised to engage an official Odoo partner. To understand what these integrations look like in practice, you can read our insights on Odoo and Xero integration for Australian businesses.

With the inclusions and limitations set out, the next question is who benefits most from this model. The following section will examine which types of Australian businesses are best suited for the Odoo Success Pack.

Which Australian Businesses Are Best Suited for the Odoo Success Pack

The Odoo Success Pack is best suited for Australian businesses with simple operations, limited customisation needs, and adopting ERP for the first time. These companies can get up and running quickly with Odoo’s standard features and structured guidance, without requiring deep re-engineering. The illustration below describes which Australian businesses benefit most from the Odoo Success Pack.

• Simple, standard workflows: The Success Pack is a good fit for companies whose workflows — such as sales, invoicing, or inventory — closely match Odoo’s standard configuration.
• Light and quick customisation: It suits teams that only need minor adjustments, such as modifying forms, creating simple reports, or small workflow tweaks. These can be completed within the allocated hours, but heavier modifications remain outside scope.
• First-time ERP adopters: Well-suited for businesses moving from spreadsheets or entry-level tools with limited data to migrate. Consultants can efficiently import core records while also providing training and coaching for staff new to ERP.

While these businesses can benefit from a Success Pack, more complex organisations may quickly outgrow its limits. The next section looks at when an Odoo Success Pack may not be enough and at alternative options.

When Odoo Success Pack May Not Be Enough for Australian Businesses

The Odoo Success Pack often falls short for businesses that require advanced Australian localisation, industry-specific functionality, or complex multi-entity operations. In these cases, additional partner-led services are usually necessary. The illustration below shows when businesses need partner support beyond the Success Pack:

• Australian localisation needs: The Odoo Success Pack does not fully cover advanced Australian localisation needs such as detailed payroll processing, Single Touch Payroll (STP) compliance, BAS/GST reporting, or integration with ATO-approved systems.
• Industry-specific requirements: Odoo’s Packs are not designed to handle industry-specific processes such as complex manufacturing workflows, advanced distribution logistics, or IoT automation.
• Complex operations: It is limited in scope for businesses managing multi-company structures, multi-currency transactions, or large volumes of legacy data. Integrations with external platforms (e-commerce, payment, or third-party logistics systems) also go beyond what the standard pack supports.

When your requirements go beyond what the Odoo Success Pack can deliver, it’s worth considering support from a local Australian Odoo partner.

Alternatives to Odoo Success Pack - Local Australian Partner

The most practical alternative to the Odoo Success Pack is engaging a certified Odoo partner in Australia, who can deliver customised implementations, industry-specific solutions, and compliance-ready setups that go beyond the fixed scope of Odoo’s own packages.

What Local Odoo Partners Deliver Beyond the Success Pack

Official Odoo partners such as Havi provide end-to-end Odoo services that extend well beyond standard configuration and training. They design, customise, and integrate Odoo to reflect the unique structure of Australian businesses, ensuring the system is not just implemented, but fully embedded into day-to-day operations.

Typical capabilities include:

• End-to-end implementation: Covering business process analysis, configuration, data migration, customisation, and performance optimisation.
• Advanced localisation: Businesses in Australia often require local expertise for compliance-driven areas such as BAS lodgement, GST automation, and Single Touch Payroll (STP) compliance.
• System integrations: Linking Odoo with MYOB, Xero, Shopify, Tyro EFTPOS, or industry-specific software.
• On-site training and long-term support: Offering tailored coaching, change management, and continuous system improvements.

Scenario examples from Australian SMEs

A growing distributor in Sydney started with the Success Pack for inventory and sales. As the business expanded to multiple warehouses, they needed multi-company support and 3PL integration. A local partner stepped in to build custom dashboards and logistics workflows, enabling scale without disruption. Learn more about how Havi delivers successful Odoo implementations for our clients.

Odoo Success Pack vs Odoo Local Partner - Key Differences

The main difference between the Odoo Success Pack and a local partner lies in the trade-off between affordability and depth of service. The table below provides a clear comparison:

Now that we’ve explored the differences and real examples, you might still be wondering how the Success Pack applies to your business. To help, we’ve pulled together the most common FAQs from Australian businesses.

FAQs for Australian SMEs About the Odoo Success Pack

Can I start Odoo without a Success Pack?

Yes. You can launch Odoo without a pack by setting it up yourself or working directly with a certified Odoo partner in Australia. Many Australian businesses choose partners to ensure compliance with payroll, GST, and BAS.

What is the difference between the Odoo Success Pack and standard Odoo support?

The Success Pack covers setup, configuration, and training. Standard Odoo support only resolves bugs and technical issues after you go live.

Does the Odoo Success Pack cover Australian tax and compliance?

Not fully. The pack provides basic onboarding, but Australian-specific localisation (such as BAS reporting or Single Touch Payroll) usually requires additional configuration or partner support.

How do I choose between a Success Pack and a local Odoo partner?

If your workflows are simple and you need a quick start, a pack is suitable. If you need compliance, integrations, or scalability, partner support is the better investment.

Knowing the Limits — and Choosing Growth with a Partner

The Odoo Success Pack is designed to help businesses get started quickly — but its scope ends where complexity begins. Relying only on the pack can leave your business exposed to compliance risks, integration gaps, or costly rework. For Australian businesses dealing with payroll compliance, GST/BAS reporting, or multi-system integrations, the smarter path is often to partner with a certified Odoo Australia partner. 

Ready to see how Odoo can fit your business? Explore our Odoo pricing options for Australian companies or consult with our team to find the best approach for your growth.