Elevating Multi-channel Selling Operations with Odoo

Managing multi-channel selling can be complicated, requiring businesses to seek solutions to streamline operations and deliver seamless customer experiences. Planet Finska, an Australian-based company specialising in high-quality outdoor and indoor games, faced the challenges of manual management across multiple sales channels.

With the goals of improving efficiency and gaining visibility into operations, they turned to Odoo, a powerful business management software to unify its operations, gain real-time data for better and quicker decision-making, and delight customers. Let’s div into their transformative story. 

About Planet Finska

Planet Finska is Australia’s premier designer and merchant of properly crafting high-quality, eco-friendly, and beautifully designed outdoor and indoor games that appeal to customers around the world. Their product range includes classic and traditional games such as Finnish birch wood Kubb, Swedish Molkky, and other wooden games that are known for their craftsmanship and allure. Committed to sustainability, Planet Finska sources timber responsibly and prefers quality hardwoods to ensure their products are built to last and crafted with care.

Their challenges and goals

Planet Finska operates a multi-channel selling business on various platforms like eBay, Amazon, and their website. The manual management of these sales channels presented challenges, and they recognised the need to synchronise data in real time across all channels.

Their primary goals were to streamline operations, improve efficiency, and gain visibility into their business performance. To achieve these objectives they sought a comprehensive and integrated business management solution that could handle their complex eCommerce operations.

Havi Technology is trusted to help Planet bridge its workflow with the Odoo system

To address Planet Finska's challenges and goals, Havi Technology is trusted to step in as a reliable solution partner. The Havi team assisted in implementing Odoo and integrating it with other systems to turn it into a central data system for Planet.

• Havi developed multiple eCommerce websites using Odoo, providing them with two retail websites and one for wholesale purposes. This approach allowed Planet Finska to expand its reach and cater to different customer segments seamlessly.
• Havi integrated Planet Finska's Odoo system with various payment processors like Stripe, Paypal, and other future payment gateways in the future, making it easier for customers to place orders and enjoy a hassle-free shopping experience. 
• Additionally, integrating Odoo Point of Sales with the Linkly payment solution facilitated faster and more secure payment processing.
• To speed up fulfillment and ensure safe delivery, Havi facilitated the integration of the Odoo system with their major shipping carrier - Auspost, and other shipping carriers in the future.
• One of the key steps in this transformative journey was migrating Planet Finska's system from Odoo 12 to Odoo 16. This upgrade unlocked the full potential of the Odoo platform, providing enhanced features, improved performance, and better user experience. 

What Planet Finska has achieved with Odoo

The implementation of the Odoo system revolutionised Planet Finska's operations. 

• Real-time and accurate data flow between sales channels empowered the company to make informed decisions promptly.
• The fully-integrated Odoo solution streamlined various aspects of their business, including sales, inventory, purchase, manufacturing resource planning (MRP), and point of sale (POS). 
• The end-to-end integration with various other systems and platforms created a tightly-knit ecosystem, and improved productivity and effectiveness. The Planet could focus on core business tasks rather than dealing with time-consuming manual processes. 

Planet Finska's story exemplifies how Odoo can enhance multi-channel selling operations, enabling businesses to flourish in today's dynamic eCommerce landscape. With a unified system, real-time data insights, and seamless integrations, Planet Finska has achieved enhanced efficiency and customer satisfaction, setting an example for other businesses aspiring to excel in the realm of multi-channel sales.